0422 518 507

Frequently Asked Questions

 

Contact

How can I contact you guys?
Call Us: 0422 518 507 or email us. Our general office hours are 9:30am-5pm Monday-Friday. If we’re not around please leave a message and we’ll endeavour to call you back ASAP.

Shipping and Delivery
How long will it take for my item to arrive?
Once payment has been received, for stocked items we will usually ship within 2 business days, unless it is a weekend in which case we usually ship the next business day, typically Monday. For some items we may need to order them in from our supplier so the lead time may be extended by a 1-3 days. Same Day Dispatch and Same Day Delivery services are available in Sydney and Melbourne. If your order is urgent, please contact us so we can expedite it for you.

Orders are generally dispatched from our Minto, Sydney warehouse, otherwise from Melbourne, so delivery to most Eastern Seaboard capital city metropolitan areas is usually within 2-4 business days. WA deliveries may take 7+ days to arrive via Road Express services. We can also dispatch from our suppliers around the country so if your order is urgent please contact us.

Alternatively, local pickup is available Mon-Fri 9am-5pm, from our warehouse located in Minto, Sydney.

Can I track my item?
Most orders include a tracking ID. Once your item has been shipped we will email you the courier details including a tracking ID. You can then visit the applicable courier website to follow your delivery.

Do I have to be home for delivery?
Items delivered by courier require a Proof Of Delivery signature before being handed over. We’ve decided not to run the risk of leaving your brand new item on your doorstep, in case it goes missing! Australia Post delivered items can be picked up at your local Post Office if you are not present when delivery is attempted. If you can’t guarantee you’ll be home it may be easier to have the item delivered to your workplace instead.

Will my item be insured during transit?
Items are not insured by default. To avoid the inconvience of theft, damage or loss during transit, we recommend selecting transit insurance upon checkout. All items leave our warehouse in brand new condition and though every effort is made to package and protect your item, we cannot be held responsible for any damage or loss incurred as a result of shipping.

For further details please read our Shipping & Delivery section.

 

Payment

How do I pay via Paypal?
You can choose to pay via Paypal once you’ve proceeded to the checkout. Payments sent from a PayPal account balance, Instant Bank Transfer and credit or debit card are usually completed instantly. If paying via eCheque, clearance can be between 7-8 working days. It may take 2-3 days to create a Paypal account if you don’t already have one.

How do I pay via Direct Deposit?
Once you have placed your order, please proceed to the checkout and select direct deposit where you will be provided our bank details. You will need to manually go to your online banking website and deposit the funds. Please include your order ID in the bank transfer notes/comments.

How do I pay via Mail Order or Cheque?
Once you have placed your order, please proceed to the checkout and select Mail Order/Cheque and you will be given our mailing address. Once received a few days may be required for the funds to clear. Please note all payments must be cleared before we can ship the goods to you.

For further details on our Payment policy, please read our Terms of Website Use.

 

Guarantee, Returns and Warranty

Can I return my item if I change my mind?
If for any reason you’re not happy with your purchase, then just send it back within 30 days in unused condition and we’ll refund your purchase price (unless specified Free Shipping, we are unable to refund any shipping costs). We’d be embarrassed to take your money otherwise!

For further details, please read our Returns Policy.

We ask that you please contact us for approval first before sending the item back under this guarantee.

My item arrived damaged, what can I do?
If you have opted for transit insurance for your item then please contact us for assistance. If your item was delivered by Australia Post, then you may be covered for up to $50 if Australia Post was found to have damaged your item.

Is there a warranty with my item?
Please see the individual product information page for warranty specifics. For items that have a manufacturer’s warranty, please contact the product manufacturer for assistance.

For further details on our Guarantee and Warranty Policy, please read our Terms of Website Use.

 

Security and Privacy

Do you keep my credit card details?
Rest assured, we do not keep records of your credit card details. When you pay via credit card your credit card details are encrypted and then verified by our Bank.

If I sign up to your email notifications are you going to spam me?
Absolutely not. We aim to provide our customers with genuine deals and promotions, aswell as email customer only special deals. That means if you’re not on our list then you don’t get the special deal! Fair? Fair enough we think.

For further details please read our Privacy Policy.